FAQ:

I have a nasty virus! What do I do?

Contact us, we are experts in removing viruses. We can remove them quickly, typically taking 2-3 hours to remove all your viruses. It can be longer or shorter depending on how new the computer is, but our average time is 2-3 hours.

Home or Office Computers?

We are capable of servicing all computers regardless if they are your personal computer, laptop, or business computer.

Guaranteed?

Yes. If we cannot fix the problem, you do not pay! However if you can go without your computer for a day or two then more than likely we can get the problem fixed.

Payment Options

We only accept cash and checks right now. Credit card payments will be coming soon! Or you can use PayPal to pay with a credit card even if you do not have a PayPal account. It is easy, fast, and secure!

I want to have my computer fixed, but I don't want to pay too much!

We will judge it on a case by case basis, and sometimes a maximum-cost pricing may be established.  This is to prevent you from paying too much money on repairing a computer that is not worth that much to you. We strive to keep our customers are happy.

What If I receive another virus a few weeks down the road?

Not only do we remove the virus you had but we take extreme measures of changing defense settings, installing programs, etc to reduce greatly your chance of receiving any other threats.  In fact of all the computers we have worked on in the past we have not had any complaints about receiving any more major threats.

I have a question not listed on here?

 Please use the "Contact Us" at the top of the page to send us an email.  Email will be responded in less than 24 hours in most cases.

Do you do the repairs on site or do you pick them up?

It really depends on the circumstance.  Some problems can be quickly finished inside your home other I will need to spend some time on.  It also depends on your schedule also. Computers are almost always returned the same or next day. I prefer to work on the computer at my place so I know I will have all the tools and things I need but I do completely understand if you would prefer it be done at your house. Just whatever is best for you!  Some minor problems can also be serviced over the phone for a small fee.

Payments?

Payments currently accepted are Cash, check, and payments through PayPal. We are still working on getting our credit card machine ready to use.  If you have a PayPal account though then you can pay through debit/credit card that way. 

Are peer-to-peer file sharing programs like Limewire and Bearshare safe to use?

 

Not really. For one, when someone uses such a program to download and share copyrighted music and video, they are breaking the law. Also, these programs usually come bundled with spyware and adware. And just because a file is named "popularsong.mp3" doesn't mean that it is actually that song. Anyone can name a virus-infected file "popularsong.mp3" and offer it for download. In other words, it is very, very common for people to unwittingly download viruses and malware to their computers when they think that they're only downloading music. I see this all the time!

If you don't understand why it is a bad idea to download an mp3 that is named after a popular song, but is only 25 kb in size, you should not use a file sharing program. If you don't understand what that last sentence means, you definitely should not use a file sharing program. You will almost certainly download malware to your computer.


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